Fulfillment Policy for Credit Card Payments via Stripe®

Sound Decisions LLC

Last Updated: December 16, 2024

This policy explains how Sound Decisions LLC fulfills services and processes payments made by credit card via Stripe. Please read this document carefully to understand your rights and obligations.

Terminology

The following terms apply throughout this policy:

• "Client," "You," "Your" refers to you, the individual or business engaging with our services.
• "The Company," "Ourselves," "We," "Our," "Us" refers to Sound Decisions LLC.
• "Party," "Parties" refers to both the Client and Sound Decisions LLC collectively.

Fulfillment Policy

At Sound Decisions LLC, we are committed to providing exceptional recruiting and staffing solutions tailored to our clients' needs. Client satisfaction is our top priority, and this Fulfillment Policy outlines how we deliver services, process cancellations, refunds, and address related concerns.

Delivery Policy

Sound Decisions LLC delivers staffing and recruiting services via:

• Electronic communications (email, secure platforms, and video calls).
• Telephonic consultations (candidate screenings, client discussions, and interview coordination).
• Onboarding facilitation of candidates as per Client requirements.

Upon agreement and payment confirmation, services commence based on the timelines set forth in the mutually agreed contract or proposal.

Refund Policy

We may offer refunds under the following conditions:

• If no service has been performed within the agreed-upon contract term.
• If Sound Decisions LLC cannot fulfill the agreed-upon staffing or recruiting obligations due to unforeseen circumstances.

Exceptions to Refund Policy

Refunds will not be issued if:

• You received the agreed-upon services but decided to discontinue them or changed your mind.
• You were aware of potential issues or limitations of the services before entering into the agreement.
• Services have been partially performed, and substantial resources have been allocated to fulfill the contract.
• You fail to respond to our requests or abandon the project for 30 days or longer (see Project Abandonment).

Cancellation Policy

Once a formal contract is signed and payment is processed, cancellations are not permitted. If you wish to discontinue services before completion, this must be addressed in writing and is subject to Company discretion.

Project Abandonment

If the Client becomes unresponsive for 30 consecutive days after multiple attempts to communicate and deliver services, the project will be deemed abandoned. In this case:

• Any refund owed to the Client will be reduced to zero.
• The Client agrees to the forfeiture of any amounts already paid under the contract.

Administrative Fee

All refunds, where applicable, are subject to a 7% administrative fee to cover processing costs.

How to Submit a Complaint

If you are dissatisfied with our services and believe you are eligible for a refund under this policy, please contact us:

• Email: sales@sounddecisions.co
• Phone: 949-216-0337
• Mail: Sound Decisions LLC, 16321 Dawn Way #308, Tustin, CA 92782

We will review your complaint, verify the details, and respond promptly. Refunds are issued at our sole discretion and may be accepted or denied based on this policy.

Contact Us

For inquiries or comments regarding this Fulfillment Policy, please contact:

• Email: sales@sounddecisions.co
• Phone: 949-216-0337
• Website: https://www.sounddecisions.co
• Mail: Sound Decisions LLC, 16321 Dawn Way #308, Tustin, CA 92782

This Fulfillment Policy ensures transparency and aligns with our commitment to delivering quality staffing and recruiting solutions.